I didn’t get my code or link
What to check when a verification code, sign-in link or reset link doesn’t arrive, and how long each one lasts.
How long they last
- Verification codes for an identifier: 10 minutes.
- Sign-in links: 15 minutes.
- Password reset links: 30 minutes.
Check first
- Look in your spam or junk folder, and in any other tabs your inbox sorts mail into.
- Check the address is spelled right. If it isn’t, remove the identifier and add it again.
- Wait a minute. Mail can take a little while to arrive.
Get a new code
In Settings → Identifiers, choose Resend code, or Send a new code if the old one expired.
Messages you might see
- “I couldn’t send that email. Try again in a minute.”: nothing went out. Try again shortly.
- “Email delivery isn’t available right now.”: Frame can’t send mail at the moment. Try later, or write through the contact page.
- If you ask for many codes in a row, Frame asks you to wait before sending more.
Phone numbers
Frame can’t text codes yet, so phone numbers can’t be verified for now.
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