Get back into your account
Forgot your password, lost your phone or passkey: how recovery codes, email links and password resets get you back in.
Forgot your password
On the log in page, choose Forgot password? and follow the link Frame emails you. It expires in 30 minutes. Resetting your password signs you out everywhere else.
Use an email link instead
On the log in page, choose Email me a sign-in link. Open it on the same device within 15 minutes.
Lost your authenticator app
Enter one of your 10 recovery codes instead of the 6-digit code. Each code works once. Then set up the app again and save new codes in Settings → Sign-in and security.
Lost a passkey
Sign in another way (another passkey, your password or an email link), then remove the lost passkey under Sign-in and security.
Too many wrong codes
After 10 wrong codes, sign-in pauses for 15 minutes. Wait, then try again.
Still locked out
Write through the contact page from the email on your account. Frame never asks for government ID, your password or a code to prove it’s you.
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