Troubleshooting

Missing codes, a stuck search, the extension and the mobile app.

3 guides

• I didn’t get my code or linkWhat to check when a verification code, sign-in link or reset link doesn’t arrive, and how long each one lasts.Read the guide
• When a broker search doesn’t workWhat “Couldn’t search” and other broker search messages mean, and what you can do about each one.Read the guide
• The extension isn’t workingFixes for a site that breaks with the extension on, a locked switch, or a popup that won’t sign in.Read the guide

Still stuck? Contact us or check system status.