The extension isn’t working
Fixes for a site that breaks with the extension on, a locked switch, or a popup that won’t sign in.
A site looks broken
- Open the Frame popup on that site.
- Turn off Fingerprinting protection or Clean tracking links for that site.
- Reload the page. If it works now, leave that protection off for the site.
Blocking third-party cookies can also break some sign-in pop-ups. Turn it off on the options page if a site needs it.
A switch is locked
Another extension or a browser policy already controls that setting. Turn the other one off, or ask whoever manages the browser.
Signing in doesn’t finish
- Make sure you’re signed in to frameprivacy.com in the same browser, then try again from the popup.
- Approve the request on the connect page. If you closed it, start again from the popup.
- If it still fails, disconnect the browser in Settings → Sign-in and security and connect again.
Still stuck
Remove the extension and install it again. Its protections work without an account, so nothing in Frame is lost.
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